Shipping policy and procedure:
SAFRAX will proceed to the shipment every working day other than holidays, from Monday to Friday, establishing a daily time slot until 2:30 p.m. for the review and shipment of your order. On weekends orders are not delivered (Saturday and Sunday).
You will have the tracking number of your order by email, so if the customer is not at the corresponding delivery address, you can contact the delegation closest to your home and arrange delivery.
For any questions about the shipping process, you can contact us through our website or email: europe@safrax.com
Return Policy:
As a SAFRAX customer, you can request the total or partial return of the merchandise purchased through our SAFRAX page.
The buyer may return any item purchased in SAFRAX for the following reasons:
– If the article has manufacturing defects.
– If there is a mistake in the article sent, keeping the original sealing and without showing signs of use.
Upon receipt of erroneous or damaged merchandise, the change will be applied only if it was reported during the first 72 hours after delivery, at the following email address:
Email: europe@safrax.com
Procedure for product returns:
At the time the return is delivered, SAFRAX will contact you to confirm the refund or replacement of the product.
SAFRAX will be responsible for the shipping costs for returns of products with manufacturing defects and shipping errors as long as the product has not been used and maintains the original packaging of the container.
The sealing of our products must be kept for all returns, so SAFRAX does not accept returns of products lacking it. We advise you to receive your products in perfect condition or not accept them.
If you have not received the merchandise, you can send us an e-mail to: europe@safrax.com from 8:00 a.m. to 8:00 p.m. Monday to Friday.
Questions, suggestions and / or additional comments, you can write to us at: europe@safrax.com 8:00 a.m. to 8:00 p.m. Monday to Friday.
SAFRAX reserves the right to modify the contents, shipping rates, products or services marketed from the website, as well as the commercial offers presented at any time. SAFRAX reserves the right to modify parts of the page, expand it or change or cancel offers completely without prior notice.